Shipping policy
**Kaizera Trading Qatar - Shipping & Delivery Policy**
**Last Updated:**, 26th November 2025
Welcome to Kaizera Trading's shipping information page. We are committed to providing you with a reliable and transparent delivery service across Qatar. This policy outlines how we calculate shipping costs, our delivery timelines, and the factors that influence your final delivery experience.
#### **1. Order Processing**
* **Processing Time:** All orders are processed and prepared for shipment within **1-2 business days** (Sunday to Thursday) after your payment is confirmed. Orders placed on weekends (Friday & Saturday) or public holidays will be processed on the next business day.
#### **2. Shipping Within Qatar**
Our shipping fees and timelines within Qatar are determined by four key factors: **Weight, Location, Product Availability, and Current Carrier Rates.**
**A. Shipping Fees Based on Weight & Zone**
Qatar is divided into standard delivery zones. The final shipping cost is calculated at checkout based on your delivery **address** and your order's **total weight**.
* **Free Shipping Promotion:** Enjoy **FREE Standard Shipping** on all orders over **[e.g., QAR 350]** within Doha city limits.
* **Within Doha City Limits:**
| Order Weight Bracket | Standard Shipping Fee (QR) | Estimated Delivery Time |
| **5.1 - 15 kg** | **[e.g., QAR 15 -25]
| **Over 200 kg** | **Custom Quote**
* **Outside Doha (e.g., Al Khor, Al Wakrah, Mesaieed, Dukhan):**
| Order Weight Bracket | Standard Shipping Fee 40 (QR) | Estimated Delivery Time |
| **5 - 150 kg** | **[e.g., QAR 40]** | **1-2 business days** |
**B. Shipping According to Availability**
* **In-Stock Items:** All delivery estimates are based on products being in stock. Items marked "In Stock" on our website will be shipped according to the timelines above.
* **Pre-Order or Backordered Items:** If an item is on pre-order or temporarily out of stock, it will be clearly marked on the product page. The shipping timeline for these items will begin once the product arrives at our warehouse, and you will be notified via email.
**C. Shipping According to Company Rates**
* **Dynamic Carrier Pricing:** We partner with leading logistics providers in Qatar (such as **Q-Post, DHL Express, FedEx, Aramex**, etc.). The final shipping fee is determined by the best available rate from our partner carriers for your package's specific weight, dimensions, and delivery destination.
* **Service Selection:** For standard deliveries, we select the most cost-effective and reliable service. If you require expedited shipping (e.g., Next-Day Delivery), please contact us before placing your order for a custom quote.
#### **3. How to Know Your Exact Shipping Cost**
Your exact shipping cost will be automatically calculated and displayed **on the cart page and at checkout** after you enter your complete Qatari delivery address.
#### **4. Order Tracking**
Once your order is shipped, you will receive a confirmation email with a unique **tracking number** and a link to monitor your package's journey in real-time.
#### **5. Important Notes**
* **Delivery Timelines:** are estimates and commence from the date your order is *shipped*, not the date it is *placed*. Delays due to carrier capacity, weather conditions, traffic, or customs checks (for imported items) are possible and beyond our direct control.
* **Address Accuracy:** Please ensure your shipping address is 100% correct. Kaizera Trading is not responsible for packages lost or delayed due to incorrect addresses provided by the customer. Re-delivery fees will apply for returned packages.
* **Failed Deliveries:** After two failed delivery attempts, the package may be returned to our warehouse. We will contact you to arrange a re-delivery, which will incur additional shipping charges.
#### **6. Contact Us**
For any questions about your order's shipping status or this policy, please contact our customer service team.
**Kaizera Trading Customer Service**
**Email:** info@kaiz-era.com
**Phone:** [Insert Qatar Phone Number, e.g., +974 50846436 - 50395656]
**Business Hours:** Saturday - Thursday, 10:00 AM - 6:00 PM (AST)